SmallBizGenius Analysis

Lighting New York receives generally positive reviews, with customers frequently praising their extensive product selection, competitive pricing, and helpful customer service. However, some customers have reported issues with order fulfillment and occasional inconsistencies in shipping and return policies.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service

8.5/10

Many reviewers praise Lighting New York's customer service, highlighting the helpfulness and efficiency of representatives via online chat and phone. Customers appreciate quick responses and assistance with product selection, order issues, and returns, as exemplified by one reviewer who said, "staff was so helpful and efficient. They have answered all my questions and helped me sort out my replacement light."

40 reviews mention this

Pricing & Value

8.0/10

Reviewers frequently mention Lighting New York's competitive pricing and the availability of discount codes. Customers appreciate the value they receive for the products, with many stating that the prices are better than those of competitors. For example, one reviewer noted, "Excellent price with discount code / item in stock!"

30 reviews mention this

Shipping & Delivery

6.5/10

While some reviewers praise the fast shipping, others report issues with delayed shipping, backorders, and lack of communication regarding order status. Some customers have experienced significant delays, as one reviewer stated, "I placed an order and months later, the order has still not been shipped or delivered."

25 reviews mention this

Website Experience

8.0/10

Many reviewers find the website easy to navigate and use, appreciating the detailed product descriptions and the ability to filter search results. The chat option is also frequently mentioned as a helpful feature. As one reviewer noted, "Easy to navigate website; fair pricing."

15 reviews mention this

Returns & Refunds

7.0/10

While some customers report a smooth return process, others have experienced issues, particularly with the return policy for installed items. Some reviewers have also expressed frustration with restocking fees. One reviewer shared, "I had to return my first order because turned out to be wrong size. The return was easy with no charge.", while another stated, "You cannot return if installed and that's ridiculous for a light fixture because it can't be determined as working or not until installed."

12 reviews mention this

Product Selection

9.0/10

Customers consistently praise the wide selection of lighting fixtures and related products available on Lighting New York's website. Reviewers appreciate the variety of styles and price points, making it easy to find the perfect lighting solution for their needs. One reviewer stated, "A great price and a huge selection. My second order!"

10 reviews mention this

Pros & Cons

What Customers Love

Helpful and responsive customer service, especially via chat Mentioned 25x
"The online chat feature was extremely helpful. When placing an order, I received online assistance with part selection and my pro account set up."
Competitive pricing and frequent discounts Mentioned 20x
"Lighting New York had the most competitive price for the item I searched for across multiple lighting websites."
Extensive product selection Mentioned 10x
"A great price and a huge selection."
Easy to navigate website Mentioned 8x
"Easy to navigate website; fair pricing."
Easy return process in most cases Mentioned 7x
"I ordered several lights from here, a couple I had to return. Super helpful and easy to deal with. Definitely would shop here again."

Common Complaints

Shipping delays and backorder issues Mentioned 15x
"I placed an order and months later, the order has still not been shipped or delivered."
Inconsistent communication regarding order status Mentioned 8x
"No communication unless I start it."
Return policy restrictions, especially for installed items Mentioned 5x
"You cannot return if installed and that's ridiculous for a light fixture because it can't be determined as working or not until installed."
Occasional issues with trade account setup Mentioned 2x
"Signing up for a trade account was so tedious. I could not do it in Safari."
Website can be slow at times Mentioned 2x
"However the web site is so slow to the point of being painful and almost causing me to quit the transaction at several point in the process."

Common Questions About Lighting New York

Answers derived from customer review patterns

Is Lighting New York legit and trustworthy?

Based on the reviews, Lighting New York appears to be a legitimate company. The majority of customers report positive experiences with product selection, pricing, and customer service. However, some customers have experienced issues with shipping delays and order fulfillment, so it's important to be aware of these potential challenges. While most customers receive their orders without issue, it's advisable to confirm product availability and shipping timelines before placing a large order.

Based on 45 reviews

Does Lighting New York have good customer service?

Many reviewers praise Lighting New York's customer service, highlighting the helpfulness and efficiency of representatives via online chat and phone support. Customers appreciate quick responses and assistance with product selection, order issues, and returns. The availability of real-time chat support is a significant advantage for customers needing immediate assistance. However, a few reviewers reported difficulty reaching customer service or receiving timely responses, suggesting that the quality of service may vary.

Based on 40 reviews

Is Lighting New York worth it for small business?

Lighting New York can be a worthwhile option for small businesses seeking a wide selection of lighting fixtures at competitive prices. The trade program and bulk discounts may be particularly attractive to businesses needing to outfit commercial spaces. However, small business owners should be aware of potential shipping delays and order fulfillment issues, and carefully review the return policy before making a purchase. Clear communication with customer service is essential to ensure a smooth transaction.

Based on 30 reviews

What is Lighting New York's return policy like?

Lighting New York's return policy generally allows for returns, but some restrictions apply, particularly for installed items. Several reviewers mentioned that items cannot be returned once they have been installed, which can be problematic for lighting fixtures that need to be installed to determine if they are working correctly. Customers should carefully review the return policy details on the website before making a purchase. While some reviewers found the return process easy, others experienced difficulties or were charged restocking fees.

Based on 12 reviews

Why are some Lighting New York orders delayed?

Based on customer reviews, delayed orders at Lighting New York are often attributed to backorders or issues with shipping. Some customers have reported waiting months for their orders to be shipped, with little to no communication from the company regarding the delay. It's advisable to check product availability and estimated shipping times before placing an order, especially for time-sensitive projects. Contacting customer service to confirm order status and request updates can also help mitigate potential delays.

Based on 8 reviews

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